HEALTH AND SAFETY

The absolute priority for WEST is always the health and welfare of our groups and we are fully committed to providing the highest possible safety standards in line with the DfES guide ‘Health and Safety of Pupils on Educational Visits 1998’ and the 2002 appendices.

All premises used by West End Stage Tours are in central London and are fully licensed and inspected by the appropriate Local Authorities, ie local boroughs and the London Fire Service.

All our health and safety information is provided along with terms conditions to each customer.

TRAVEL

All coach companies used by West End Stage Tours adhere to the Department of Transport Certificate of Professional Competence and undergo a statutory annual inspection by VOSA (Vehicle Operators Servicing Agency).

WEST requires that group leaders ensure that seat belts are always used.

If organising your own travel, WEST recommends that a copy of your proposed Itinerary is forwarded to the coach company at the time of booking.

MONEY

FINANCIAL FAILURE INSURANCE

West End Stage Tours West End Stage Tours is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with the current ”The Package Travel, Package Tours Regulations ” all passengers booking with West End Stage Tours are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of West End Stage Tours.

This Policy is issued by Evolution Insurance Company Limited which is registered in Gibraltar No. 88737 with a registered office at 5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA.
Evolution Insurance Company Limited is authorised and regulated by the Financial Services Commission in Gibraltar and authorised and subject to limited regulation by the Financial Conduct Authority (FCA) in the UK. Details about the extent of our authorisation and regulation by the FCA are available from us on request.

In the unlikely event of Insolvency of West End Stage Tours please follow the procedures below:

Claims should be submitted in writing within 14 days of the Administration order of West End Stage Tours being declared insolvent supported by documented evidence quantifying the value of the claim.

Claims should be submitted to: Evolution Insurance Solutions Limited, 53A High Street, Saffron Walden, Essex, CB10 1AA or via email to claims@evo-insurance.com

Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card). This policy will also not cover any loss sustained by Passenger(s) booked on a flight-inclusive package sold and commencing within the United Kingdom.

**Policy Period covers bookings made within the dates specified regardless of date of travel**